Boots on the floor. Hands on the iron.
Smart-hands, remote-hands, structured cabling, cooling, and security coverage across customer-operated facilities, the same multi-vendor substrate Omniscient Compute searches. On-site SLA in hours, billed per ticket or retainer.
Multi-region
Facility footprint
4 hr
On-site SLA
99.995%
Ticket-close compliance
Multi-vendor
Coverage span
Capabilities
Six runbooks, one site team
Every capability runs against a standard runbook catalogue. Site-specific runbooks are authored at onboarding and version-controlled with the contract.
Smart Hands
On-site operations against your runbook: rack and stack, cabling changes, hardware swaps, optic replacements, and sensor checks.
Remote Hands
Out-of-band access management, reboots, console captures, status verification, on-call escalation to local technicians where required.
Structured Cabling
Fibre and copper cabling design, installation, certification, and ongoing changes, including OS2 single-mode, MTP/MPO, and AOC for GPU fabrics.
Cooling Operations
Direct-liquid-cooling rounds, rear-door heat exchanger maintenance, leak-detection response, coolant top-up and quality monitoring.
Security & Access
Visitor escort, equipment receiving and dispatch, secure media handling, chain-of-custody documentation, OFFICIAL-tier compatible handling.
Escalation Coverage
On-call coverage outside ticket windows, regional escalation pool, named site lead per facility, audit-grade incident reporting.
Coverage Models
Three coverage models
Choose the commercial shape that matches your fleet: per-ticket for steady-state, retainer for predictable cadence, or embedded technician for sustained presence.
Per-Ticket
Request pricingPay-as-you-need smart-hands and remote-hands tickets. Suits low-density estates and infrequent change windows.
Retainer
Request pricingMonthly retainer with included ticket allowance and discounted overage. Suits production estates with predictable change cadence.
Embedded Technician
Request pricingDedicated on-site technician with shift coverage, named site lead, and unlimited tickets within the agreed shift pattern. For high-density and mission-critical facilities.
Contract Outcomes
Anonymised contracts, measurable outcomes
Three Data Centre Operations contracts live today. Customers anonymised by category; metrics taken from the published facility report.
Global pharma
Retainer model across four EU and APAC facilities, with direct-liquid-cooling operations and quarterly facility reporting against a published SLA.
4
Facilities covered
3.2 hr
On-site mean response
APAC scale-up
Per-ticket coverage through a 4,096-GPU training-cluster cabling and commissioning programme, with certification documentation per rack.
4,096
GPU links certified
0
Re-work tickets
Global financial infrastructure operator
Embedded technician coverage across nine facilities spanning UK, EU, and APAC, with structured cabling certification across 4,096 fibre runs and unified shift-pattern coverage under a single contract.
9
Facilities covered
4,096
Fibre runs certified
Why Yobitel
A site team built for GPU-class facilities
Data Centre Operations is delivered by the same engineering bench that runs Yobitel's own GPU Cloud and operates the managed Yobibyte platform.
GPU-cluster-native
Technicians trained on GPU fabric topology, DLC operations, and high-density cabling. Not generic colocation hands.
UK-sovereign-ready
OFFICIAL-tier compatible handling, sovereign-cleared technicians available, chain-of-custody documentation by default.
Three commercial shapes
Per-ticket for steady-state, retainer for predictable cadence, embedded technician for sustained presence. No one-size-fits-all bundle.
Vendor-neutral by default
Coverage spans the substrate Omniscient Compute searches across (multi-region, multi-vendor, multi-cloud) with one runbook catalogue and one contract surface.
Compliance Posture
Coverage runs to a sovereign baseline
Yobitel is UK-headquartered. Coverage defaults to NCSC Cloud Security Principles alignment, G-Cloud framework compatibility, and OFFICIAL-tier handling on request. EU, US, and APAC facilities inherit the same baseline, with regional residency pinned in the master services agreement.
Frameworks & Certifications
Cloud Security Principles alignment
UK public sector framework
UK government data handling
Information security
Annual third-party audit
EU data protection
Related Surfaces
Where the on-site team connects
Data Centre Operations sits inside the broader Yobitel operating envelope.
Managed Operations
Data Centre Operations is the on-site arm of the broader Managed Operations contract.
Neocloud Build
Data Centre Operations is bundled with every Yobitel-delivered neocloud build.
Omniscient Compute
The compute search engine across the substrate our on-site teams operate.
FAQ
Frequently asked questions
Do you cover facilities we already operate?
Yes. Data Centre Operations applies across customer-operated colocation suites, customer-owned data centres, and Yobitel-operated facilities. Standard runbooks apply uniformly; site-specific runbooks are authored as part of onboarding.
How do you handle OFFICIAL-tier facilities?
Sovereign-cleared technicians, restricted access lists, chain-of-custody documentation on all equipment movement, and audit-grade incident reporting. Embedded Technician model is the typical commercial shape for OFFICIAL-tier coverage.
What about direct-liquid-cooling operations?
DLC rounds, RDHx maintenance, leak-detection response, and coolant quality monitoring are standard parts of the Cooling Operations runbook. Vendor-specific certifications carried for the major DLC platforms in use across Yobitel-served facilities.
Is structured cabling priced separately?
Smart-hands ticket rates apply to cabling changes within the standard runbook. Greenfield cabling installations, certification programmes, and bulk re-cabling are quoted as fixed-scope projects.
Smart-hands in 47 facilities.
Tell us your facility footprint and the commercial shape that fits. We respond with a coverage proposal and rate card within two business days.